At iQ-Store, we strive to provide the best possible shopping experience for our customers, ensuring transparency, accuracy, and reliability at every step of the purchasing and delivery process.

1. Order Approval & Pricing Details

• Order Confirmation: We reserve the right to accept, refuse, or cancel any order at any time for any reason (e.g., out of stock, suspected fraud). We may require additional information, such as a phone number or address, to verify your order before processing.
• Pricing Accuracy: We are committed to providing accurate product pricing. However, in the event of a pricing error, we reserve the right to cancel or modify the order at our discretion. We will contact you immediately to correct the information or notify you of the cancellation.

2. General Terms & Offers

• Exclusive Offers: To ensure fairness among our customers, purchases of exclusive offers are limited to a maximum of two (2) items per customer. Combining multiple exclusive offers in a single order is not permitted.
• Promotional Gifts: Each customer is entitled to one gift offer only. Combining multiple gift offers within a single order is not allowed.
• Review & Approval: All purchases are subject to review. You will receive a notification (email or SMS) confirming or canceling your transaction based on product availability and order validity.

3. Delivery Terms & Conditions

• Identity Verification: To ensure the security of your shipment and delivery to the correct person, customers are required to present a copy of their National ID to the courier upon delivery.
• Retail Customers Only: Purchasing services on the iQ-Store website are exclusively for individual retail customers for personal use. Wholesale or corporate purchases are not permitted through the website. Businesses and merchants should contact our B2B sales department directly.

4. Shipping Fees & Delivery Time

• Shipping Fees: Delivery charges are calculated based on your geographical location and order size. The exact shipping fee will be clearly displayed at checkout before completing the purchase.
• Delivery Timeframe: We work hard to deliver your orders as quickly as possible. Estimated delivery times vary depending on the customer's location and product availability.
• Data Accuracy: Please review your shipping details (address and phone number) carefully before confirming your order to ensure timely and accurate delivery.