At iQ-Store, we are committed to providing high-quality service and a seamless shopping experience. To ensure your complete satisfaction, our Return and Exchange Policy fully complies with the Consumer Protection Agency (CPA) regulations in the Arab Republic of Egypt.

1. General Return & Exchange Conditions

• 14-Day Grace Period (Unopened Items): Customers have the right to exchange or return a product within 14 days from the purchase date, provided the item is in its original, unopened, and unused condition.
• Product Condition: The product must be returned with all original packaging, components, and accessories intact.
• Proof of Purchase: The original tax invoice or purchase receipt must be presented when requesting a return or exchange.
• Non-Returnable Items: Products that have been opened or used cannot be returned or exchanged unless a manufacturing defect is discovered. Furthermore, the right to return or exchange is voided if the product has been tampered with, modified, or repaired by unauthorized service centers.

2. Defective Products (Manufacturing Defects)

• Legal Timeframe: Customers can return or exchange defective products within 30 days from the purchase date.
• Technical Report Requirement: To return a defective device, the customer must visit the authorized service center to obtain a technical inspection report confirming the manufacturing defect. This report must be submitted along with the defective device.

3. Return Policy for iQ-Store Warranty Products

• Grace Period: Products covered exclusively by the iQ-Store warranty can be exchanged or returned within 30 days of purchase if a manufacturing defect occurs.
• Inspection Process: The defective product should be handed over to the nearest branch. It will be sent for a technical inspection, which will take a maximum of 72 hours.
• Resolution: If the technical report confirms a manufacturing defect, the product will be replaced or refunded according to the customer's preference.

4. Refunds

• Refund Method: Refunds will be processed using the same payment method used for the original transaction (Cash, Credit Card, E-wallets, etc.).
• Processing Time: The time required for the refunded amount to reflect in the customer's account may vary depending on the payment method and the issuing bank's policies.

5. Procedures & Execution

• In-Branch: Customers can visit any iQ-Store branch to submit a return/exchange request and hand over the product.
• Customer Service: You can contact our support team via the hotline 16782 for guidance and assistance.
• Online Orders: Returns and exchanges for online orders can be arranged via our shipping partners. iQ-Store will cover the shipping costs if the product is proven to have a manufacturing defect.