Order delivery time ?
Delivery of shipping orders inside Cairo within 1 – 3 working days, outside Cairo within 4 – 5 working days
Shipping cost inside Cairo and the governorates ?
The shipping cost is 29 pounds for any order less than 1000 pounds inside Cairo and more than 1000 pounds without shipping expenses inside Cairo The cost of shipping for any amount outside Cairo is 59 pounds, fixed expenses
Does the product have a tax invoice ?
All products come with a tax invoice
The warranty period on the mobile ?
30 days with the branch via a report from the agent against manufacturing defects and one year with the agent from the date of purchase shown in the invoice
How long is the accessories warranty ?
It varies according to the commodity and starts from a month to a year with iq-mobiles or the agent
What is the exchange and return policy ?
The product is returned according to the Consumer Protection Law in two cases :
First : The product must be in the same condition before purchase
Second :By the presence of a manufacturing defect in the product, it is proven in a report from the agent in the event that the product warranty is with the agent
In the case of its warranty with iq-mobiles, it is presented to the inspection by the company, and the amount can be refunded or refunded when it is proven that the product is
When are the offers and discount coupons ?
You can follow up on offers and discount coupons through the Facebook page (IQ-store Stores) or through our website : Or contact customer service at:iq-mobiles.com
Branch addresses and working hours ?
are in Cairo, Giza,, and soon to cover all parts of the Republic. Check out the nearest branch to you from here : https://iq-mobiles.com//contact-us/
Working hours are from 9 am to 11 pm on all days of the week, except Thursday and Friday from 9 am to 12 midnight.
Available installment methods ?
You can learn about the installment systems available through : https://iq-mobiles.com/installment-services/
